Testimonials for Ogburn Construction

We ask for feedback from 100% of our customers through surveys provided by GuildQuality. It is important to us to hear from you about what you like and dislike about our work, process, and overall experience. Sometimes, we find that our customers want to share their stories. In this case, Pete H. wanted us to know how the job we did for him made an impact. 

  Words on a company' website don't mean a lot typically. They are marketing what they want their company to be, but the reality does not always align. This couldn't be further from my experience with Ogburn Construction. From the first contact scheduling the estimate, to the estimate, the initial work, and a follow up to correct an issue, the entire organization is professional, responsive, and clearly dedicated to customer satisfaction. The owner has a very clear mission statement, but most importantly, he and the organization actual deliver on that promise. Customer service and delivering excellence are at the core of Ogburn and it shows in every interaction. They were always on time, communicated, and delivered on their promise. Ogburn repaired a aggregate sidewalk that had settled over the past 30 years. We were getting water and erosion where the sidewalk met the brick steps. After the first visit to repair the issue and secondary issue arose where water pooled to about 3/4 inch in an area about 18"x30". I was concerned about the safety should water freeze and cause an injury to my family or visitors. I sent pictures for the team to evaluate, which they did very quickly, and they came for a second evaluation. Today they returned and corrected the issue. Again, with every interaction, they listened to my concern, talked through various options and were very honest about the realistic outcomes. I would highly recommend them for any concrete repair. I wish we had more companies that operated with their level of commitment to the customer and delivering exceptional outcomes. Seriously, at least give them a chance to evaluate and estimate any concrete repairs you need.

When I bought my house in 2021, I knew that the driveway needed repairs. The driveway is used every day and was always a source of concern because of many sections that had been undercut by water erosion. The driveway is now stable and a chronic problem has been resolved. It was a pleasure doing business with the Ogburn team. They were attentive and responsive to my questions and concerns. I was always able to reach someone by phone or email. When an issue came up it was addressed in a professional, friendly, practical and timely manner. The bottom line is: we agreed what would be done and when, and the Ogburn team delivered! Effective communications is crucial to the success of any project. Ogburn distinguishes itself from its competition in this key area. From the initial proposal (estimate) to processing the final payment, the Ogburn team was "on the ball". They earned my confidence with every interaction.    

Thank you for a great customer service experience. Starting with Sierra and her arranging the appointments and then following up several times. Then Brian met me at the property and took the time to make a detailed estimate and to explain the process. Then the A Team, Donovan and Kevin. They showed up on time, explained what they were going to do and said that if I had any questions, just ask. If I have any special concerns, just ask. If I have any suggestions, just ask. They worked steadily the whole time, showed me what they were doing and explained how the process worked. Because of the rain on what would have been day two, they came back three days later and finished. They were professional and courteous the whole time and displayed both a great attitude and sense of humor. On the second day, Tyler showed up to check on them!   All in all, the quality of the team explains the absolute quality of the finished product. Our driveway looks great. Please convey to all involved what a great job they did and what fine ambassadors they are for Ogburn Construction.    With best wishes for your continued success, I am. 

  I loved dealing with Ogburn Construction. Jacob (sales) did an awesome job explaining the product, what to expect during the process, and answering the many questions I had for the project at hand. Danielle was great at keeping me informed on the timeline for the work and any service interruptions to that date. Brian did the work on the porch. He was very informative about what he was going to do when he started work. He was extremely efficient in the process, very quick to move from task to task. He cleaned as he went from task to task. You would never know the amount of work he did during this project. If he ran into issues, he was quick to inform me of what needed to be done and explained why he had to make a change in the process. I was very comfortable in the process. Once finished he had me review the work and make sure I was satisfied with the result. Ogburn Company went out of their way to insure customer satisfaction on all levels. Very much appreciate all the hard work. Very happy with the results!

  Excellent work and one of the best overall jobs I've had done at my home in 25 years. Brian was timely, extremely efficient and great to work with. He is a master at what he does. My sinking 50 x 30 garage pad is now level and sealed. I now have peace of mind that my pad will remain intact and useful for years to come. This was well worth the price. I will most definitely use Ogburn Construction for any similar concrete issues in the future. Thank you!

  We were amazed at the professional and courteous service of Brian and Noah in the leveling of our driveway, patio, and two sidewalks. The concrete was forty years old and had a lot of cracks and unleveled areas. When Marcus met with us he represented the company very well and was very detailed in his analysis and provided an excellent synopsis of the work to be done. He reviewed the proposal to be sure they had not missed anything that was important to us. Brian and Noah performed the work with excellence and it exceeded our expectation in quality and color. They also were more than willing to talk about the processes and procedures used. This company is A++ as far as we are concerned and we will gladly refer them to our friends and neighbors. Thank you Ogburn Construction!!

  Ogburn did an amazing job leveling and repairing our cracked driveway. We needed the job done quickly to avoid further damage and they came out ASAP and even had the job scheduled and DONE that same week (unlike a competitor who couldn’t get the job done for almost 3 months!). They were super responsive from the beginning- Stephen was very patient and informative with us during the quoting process and Brian was on time and very thorough during the repair. We will definitely use Ogburn again if we need them.

  The entire process from start to finish with Ogburn Construction was wonderful! Marcus came out to give us an estimate and spent alot of time showing us what needed to be done and options, Brian and Noah, who did the actual repairs worked super hard all day, repairing everything in our large driveway, 2 sidewalks and large patio, and Danielle helped with all questions on scheduling and financing. We could not be more pleased with the quality of workmanship and excellent service provided by all of the Ogburn employees!! Definitely highly recommend to anyone needing these services. 5+++

  Ogburn construction is one of the most professional companies that we had the pleasure to work with. On time, friendly, responsive to questions, and good work habits. Marcus was a dream to work with. No pressure and he tried his best to give us what we wanted in fixing our sidewalk. The men who came to do the work gave me their names but I didn't write them down. Excellent work ethics and friendly. I would recommend this company.

Needed two porches leveled where they had settled and sunk near the house. Ogburn Construction sent an appraiser who did an evaluation and explained what the process would involve. He gave us an estimate on the spot which we accepted. The crew showed up within two weeks and completed the job in one day. Porches look great and water falling on the concrete now flows away from the house as it should. The two man crew that showed up to do the work was very professional and efficient. Very satisfied with the experience and the results.

  Justus really went above and beyond to make sure that we were happy with the job. He did great work and our concrete looks fantastic. We highly recommend Justus and Ogburn Construction.